Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Indaeo platform, operated by Indaeo ("we", "our", or "us"). By creating an account or using the service, you agree to these Terms. If you do not agree, do not use the service.

1. Account and access

You must create an account to use Indaeo. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.

Accounts are intended for use by the organization that registered them. You may grant access to team members within your organization. You may not share account access with parties outside your organization without our prior written consent.

2. Permitted use

You may use Indaeo to monitor AI visibility for brands that you represent, manage, or have been engaged to work with on behalf of clients. Indaeo is designed for agency use — you may track brands on behalf of multiple client organizations as part of your professional services.

You may not use Indaeo to:

• Monitor brands for purposes of competitive intelligence gathering to be resold to third parties as a data product
• Attempt to reverse-engineer, scrape, or extract data beyond the reporting provided in the platform
• Submit prompts designed to test, manipulate, or probe AI model behavior for purposes unrelated to brand monitoring
• Violate any applicable law or the terms of service of any third-party AI provider we use

3. Agency and client relationships

When you use Indaeo to track brands on behalf of clients, you represent that you have the authority to do so. You are responsible for ensuring your use of Indaeo complies with any agreements between you and your clients.

Indaeo is not a party to your client relationships. We do not have visibility into the nature of your engagements, and we are not responsible for how you use our reports in your client-facing work.

4. Subscription and billing

Indaeo is offered on a per-brand, per-month subscription basis. Your subscription tier determines the features and refresh frequency available for each brand you track.

Subscriptions are billed monthly or annually depending on the plan you select. Annual subscriptions are paid upfront and are not refundable after the first 14 days.

You may add or remove brands at any time. Changes to your subscription take effect at the next billing cycle unless otherwise stated.

We reserve the right to change our pricing with 30 days' notice. Price changes will not apply to your current billing period.

5. Free trial

New accounts include a 14-day free trial. No credit card is required to start a trial. At the end of the trial period, you must enter payment information to continue using the service. We will not automatically charge you without your consent.

6. Data and reports

Reports and data generated through your use of Indaeo are yours to use as you see fit within your client engagements. You may export, share, and incorporate Indaeo reports into your client deliverables.

You may not redistribute Indaeo data as a standalone data product or resell access to the platform.

7. Service availability

We aim to maintain high availability but do not guarantee uninterrupted access. The platform may be unavailable during maintenance windows or due to circumstances beyond our control. We will provide reasonable advance notice of planned maintenance where possible.

AI response data depends on third-party APIs (currently OpenAI). We are not responsible for delays or unavailability caused by third-party service disruptions.

8. Intellectual property

Indaeo and its underlying technology, design, and methodology are owned by us. These Terms do not transfer any intellectual property rights to you.

You retain ownership of the brand data, prompt configurations, and any content you submit to the platform.

9. Limitation of liability

To the maximum extent permitted by applicable law, Indaeo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, or business interruption, arising from your use of or inability to use the service.

Our total liability to you for any claim arising from these Terms or your use of the service shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Termination

You may cancel your account at any time from your account settings. Cancellation takes effect at the end of your current billing period.

We may suspend or terminate your account if you violate these Terms, with or without notice depending on the severity of the violation. We will provide notice and an opportunity to remedy non-material violations where reasonable.

11. Governing law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Indaeo is incorporated, without regard to conflict of law principles. Any disputes shall be resolved in the courts of that jurisdiction.

12. Changes to these Terms

We may update these Terms from time to time. We will notify active customers of material changes via email with at least 14 days' notice. Your continued use of the service after changes take effect constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms? Contact us at team@indaeo.com.